Refund and Returns Policy

Introduction
At Livigy Australia Pty Ltd (“Livigy,” “we,” “us,” or “our”), we are committed to ensuring our customers are satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help. This Refund and Returns Policy outlines your rights and our obligations in relation to product returns, exchanges, and refunds.

1. Change of Mind Returns

We understand that sometimes you may change your mind about a purchase. For change of mind returns:

• You must request a return within 14 days of receiving your order.

• Items must be unused, in their original condition, and in the original packaging with all accessories and documentation included.

• Proof of purchase is required.

• Shipping costs for change of mind returns are the responsibility of the customer.

Please contact us to initiate a return, and we will provide instructions on how to send your item back to us.

2. Faulty or Defective Products

If you receive a product that is faulty, damaged, or defective, we are committed to resolving the issue promptly. For faulty product returns:

• Contact us within 30 days of receiving your item to report the issue.

• Provide proof of purchase and, if possible, photographic evidence of the fault or damage.

• We will assess the issue and offer one of the following resolutions:

  • Replacement of the faulty product.

  • Repair of the product where possible.

  • Full Refund if the item is deemed irreparable or out of stock.

In cases where the fault is confirmed, Livigy will cover all return shipping costs.

3. Warranty Claims

Most products purchased from Livigy are covered by a manufacturer’s warranty. Warranty periods and conditions may vary depending on the product.

• If your item develops a fault during the warranty period, please contact us with proof of purchase and details of the issue.

• Warranty claims may involve replacement, repair, or refund as determined by Livigy and the manufacturer’s terms.

4. Non-Returnable Items

Certain items are non-returnable, including:

• Custom-built or personalised products.

• Products that have been installed or modified.

• Items marked as non-returnable at the time of purchase unless faulty.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the outcome:

• Approved Refunds will be processed within 7 business days via the original payment method.

• If your refund is delayed, please contact your bank or payment provider as processing times may vary.

6. How to Initiate a Return

To request a return, please contact our customer support team with the following details:

• Your order number.

• A brief explanation of the reason for the return.

• Any relevant photos or supporting evidence.

Contact Details:
Livigy Australia Pty Ltd
1/24 Eagleview Place, Eagle Farm, QLD 4009

7. Australian Consumer Law

Our Refund and Returns Policy is designed to comply with Australian Consumer Law. Consumers are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to meet acceptable quality standards.

For further information about your consumer rights, visit the Australian Competition & Consumer Commission (ACCC).

8. Policy Updates

We may update this Refund and Returns Policy from time to time to reflect changes in our processes or legal obligations. Any updates will be posted on this page with a revised effective date.

Effective Date: 01/03/2025