Terms and Conditions

Introduction
Welcome to Livigy Australia Pty Ltd (“Livigy,” “we,” “us,” or “our”). By accessing our website and purchasing products from our e-store, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please refrain from using our website.

1. General Information

• Livigy is an Australian-based company providing smart assistive technology solutions for disability and aged care sectors.

• These Terms and Conditions govern the use of our website, products, and services.

• By purchasing from our store, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

2. Product Information

• We strive to ensure product descriptions, pricing, and availability are accurate. However, errors may occur, and we reserve the right to correct any inaccuracies without prior notice.

• Images are for illustrative purposes only; actual products may vary slightly.

• Product availability may change, and we reserve the right to limit quantities or discontinue items without notice.

3. Orders and Payment

• All orders are subject to acceptance and availability.

• Prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.

• Payment must be made in full before products are dispatched.

• We accept major credit cards, debit cards, and other payment methods as specified on our website.

• Livigy reserves the right to cancel any order if payment is not received or if fraudulent activity is suspected.

4. Shipping and Delivery

• We aim to dispatch orders promptly; however, delivery times may vary depending on location and shipping providers.

• We are not responsible for delays caused by third-party couriers.

• Shipping fees are calculated at checkout unless otherwise specified in promotions.

• Risk of loss or damage passes to the customer upon delivery of the product.

5. Returns and Refunds

• For details on returns, exchanges, and refunds, please refer to our Refund and Returns Policy.

• Livigy is committed to complying with Australian Consumer Law, and consumers are entitled to repairs, replacements, or refunds for faulty or defective products.

6. Warranty

• Products sold by Livigy may include manufacturer warranties. Warranty terms vary by product; please refer to product descriptions for details.

• Warranty claims require proof of purchase and may involve repairs, replacements, or refunds as determined by Livigy and the manufacturer.

7. Limitation of Liability

• While we take reasonable steps to ensure our website is secure and functional, we cannot guarantee uninterrupted access or error-free operation.

• Livigy is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, products, or services.

• To the extent permitted by law, our total liability for claims related to product purchases is limited to the amount paid for the product.

8. Intellectual Property

• All website content, including text, images, logos, and designs, is the property of Livigy or its licensors.

• Content may not be copied, reproduced, or distributed without our express written consent.

9. Privacy

• Your use of our website is also governed by our Privacy Policy. We are committed to protecting your personal information in compliance with Australian privacy laws.

10. Governing Law

• These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes will be resolved in accordance with Queensland law.

11. Changes to These Terms

• Livigy reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website after changes are posted constitutes acceptance of those changes.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
Livigy Australia Pty Ltd
1/24 Eagleview Place, Eagle Farm, QLD 4009

Effective Date: 01/03/2025